1. Acceptance of Terms

By registering, accessing, or using TruePeer, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you disagree, discontinue use immediately.

2. Description of Services

TruePeer offers users access to: buying and selling cryptocurrency, converting crypto to Naira and vice versa, secure wallet storage, sending and receiving crypto, in-store purchases, buying airtime/gift cards, saving in crypto, and in-app customer support chat.

3. Account Registration and Verification

Users must register with accurate information and complete KYC verification to access full services. You agree to keep your information up to date at all times.

Verification may require you to provide government-issued identity information (such as your BVN or NIN), photograph an identity document, or complete a live selfie check. These checks are performed with licensed identity-verification providers, and by starting a verification you consent to that processing as described in our Privacy Policy. Providing false or borrowed identity information is a breach of these Terms and may lead to account termination and reporting to the relevant authorities.

4. Fees and Charges

Transaction fees, when applicable, will be displayed transparently within the app prior to completion. TruePeer reserves the right to modify fees with prior notice.

5. Risk Disclosure

Cryptocurrencies are volatile and may lose value. TruePeer does not guarantee profits or protection against market losses.

6. Transaction Rules and Limits

Transactions must comply with Nigerian laws and platform rules. TruePeer may set limits on transaction amounts, frequency, or balances. Transactions are final once confirmed on the blockchain.

7. Customer Support and Communications

TruePeer provides an in-app support chat where our team can help you with your account. By using it you understand and agree that:

• Support conversations, including attachments, are recorded and retained in line with our Privacy Policy, and may be used to resolve disputes and meet regulatory obligations.
• Your conversation may be handled by different members of our support team, who can see the conversation history and relevant account details in order to assist you.
• Attachments are limited to images and PDF documents up to 5MB. We may remove attachments that are unlawful, harmful, or unrelated to your request.
• Abusive, threatening, or fraudulent conduct towards support staff is not tolerated and may result in restricted access to support or the platform.
• TruePeer staff will never ask for your password, transaction PIN, or wallet private keys. Anyone who does is not TruePeer — do not share them.

We also send service notifications (such as transaction alerts, security alerts, and support replies) by push notification, browser notification, in-app alert, or email. You can manage notification preferences in your device or browser settings; essential security and service notices may still be delivered.

8. Prohibited Activities

Users must not engage in illegal, fraudulent, or unethical activities including money laundering, terrorist financing, or unauthorized account access.

9. Limitation of Liability

TruePeer and Alveus Technology shall not be liable for indirect, incidental, or consequential damages, including loss of funds due to user error, third-party service failure, or market conditions.

10. Account Suspension or Termination

We reserve the right to suspend or terminate any account that violates these terms, engages in suspicious activities, or poses a security risk.

11. Updates and Modifications

TruePeer may update these Terms from time to time. Continued use of the platform after such updates constitutes acceptance of the revised terms.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be resolved in accordance with Nigerian legal procedures.

13. Contact Information