TRUEPEER PRIVACY POLICY

Effective Date: 12th November, 2025

Last Updated: 12th November, 2025

TruePeer is a digital financial platform developed by Alveus Technology, providing users with secure access to cryptocurrency services — including buying, selling, storing, converting, and using digital assets for everyday payments. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the TruePeer platform.

1. Data Collection and Usage

We collect the following personal information for identity verification and service delivery:

  • Full name, email address, and phone number
  • Government-issued ID or verification documents
  • Transaction and wallet activity history
  • Device and usage information

Purpose of Collection:

  • To verify user identity (KYC compliance)
  • To prevent fraud and meet Anti-Money Laundering (AML) obligations
  • To provide customer support and improve service experience
  • To comply with legal and regulatory requirements

2. Privacy & Data Protection

We comply with the Nigeria Data Protection Regulation (NDPR) and GDPR standards. All personal data is stored securely using encryption and restricted access. We do not share your personal data with third parties without your consent, except as required by law. Users may request to access, correct, or delete their data by contacting our support team.

3. Security Practices

To protect your information and assets, TruePeer uses end-to-end encryption, multi-layer wallet and account security, and continuous monitoring to detect suspicious activities. We recommend enabling Two-Factor Authentication (2FA) and never sharing your login credentials.

4. Data Retention

We retain personal data only as long as necessary for legal, compliance, or operational purposes. Once retention periods expire, data will be securely deleted or anonymized.

5. User Rights

Users have the right to:

  • Access their personal data
  • Request correction or deletion of data
  • Withdraw consent where processing is based on consent
  • Lodge complaints with the Nigeria Data Protection Commission (NDPC) if dissatisfied with our response

6. Compliance and Legal Obligations

TruePeer adheres to all applicable Nigerian laws, including:

  • Central Bank of Nigeria (CBN) Guidelines for Virtual Asset Service Providers
  • NDPR
  • AML/CFT (Anti-Money Laundering/Combating Financing of Terrorism) regulations

7. Dispute Resolution

Any privacy-related dispute will first be resolved amicably with our support team. If unresolved, it will be settled in accordance with Nigerian law.

8. Contact Information

Alveus Technology Limited

7, Santos Avenue, Abule Egba, Lagos, Nigeria

Email: support@alveustechnology.com